FOOT FORWARD TO BUILDING USI-MSH TEAM

Total Quality Management (TQM) Department, in partnership with Human Resources Department , launched its “ Seminar- Workshop on TeamBuilding ” last June 15, 2007 at Seton Hall as part of the activities under Leadership Through Quality Program initiated by Dr. Rene B. Tupue , TQM Director.

The seminar was participated by forty-five (45) personnels from different departments who were chairmen and members of the five (5) TQM Core Committees namely: 5S , Training , Customer Feedback , Information and Kaizen Committee with Mr. Arsenio N. Reyes , who enlightened the seminar as the Trainor/Facilitator and Mr. Dennis M. Padilla , HR Director as the emcee. >

The whole-day event was highlighted with games, exercises, film show, discussions/lectures and group competition given to the participants who responded very well and actively took part in each activity. Snacks, giving of prizes, certificates followed.

Despite the limited time, the seminar culminated in successfully as it was designed to develop employee's professional growth through the values of teamwork, trust and the 7C's of TeamBuilding – Contribution, Clear goals and procedures, Cooperation, Changes, Consensus, Collaboration and Camaraderie.

FYI: TQM IS NOW QMS!

Since TQM or Total Quality Management is a concept – an integrated approach by management to quality and continuous improvement, Dr. Rene B. Tupue, TQM Director decided to change the name of the department to Quality Management Services or QMS.

The USI – MSH Quality Management Services department is responsible to the Quality Council. Its customers are the Quality Improvement teams with its mission to directly support the development, implementation, and enhancement of all elements of the Total Quality Management (TQM) process and to provide consulting and training services to Quality Improvement Teams for the successful utilization of the TQM process within their respective areas.

>Principal Duties:

1. Develop, maintain, communicate, and enhance all elements of the hospital TQM process.
2. >Provide TQM consulting services to the Quality Improvement teams.
3. Develop, coordinate, and provide training and diagnostic support for the pursuit of TQM.
4. Track TQM progress hospital-wide and provide written progress reports.
5. Maintain advanced knowledge of TQM procedures, techniques, and so on.
6. Develop and recommend consistent forms and other materials for the pursuit of TQM.
7. Strongly advocate adherence to the principles of Quality Management and Customer Satisfaction.
8. Develop communications and awareness materials to support TQM.
9. Maintain organizational membership in local and national quality associations, network groups, and so on.
10. Participate in the development of customer surveys, focus groups and the like.
11. Coordinate the submission of applications (if desired) in an attempt to win awards and recognition for the hospital's TQM efforts.